FSC Tech Support Engineer
Company: Johnson Controls International
Location: Milwaukee
Posted on: May 18, 2024
Job Description:
Build your best future with the Johnson Controls team - -As a
global leader in smart, healthy and sustainable buildings, our
mission is to reimagine the performance of buildings to serve
people, places and the planet.--- Join a winning team that enables
you to build your best future! Our teams are uniquely positioned to
support a multitude of industries across the globe. You will have
the opportunity to develop yourself through meaningful work
projects and learning opportunities. We strive to provide our
employees with an experience, focused on supporting their physical,
financial, and emotional wellbeing. Become a member of the Johnson
Controls family and thrive in an empowering company culture where
your voice and ideas will be heard - your next great opportunity is
just a few clicks away! - - - -What we offer: - -Competitive salary
- -Paid vacation/holidays/sick time - -Comprehensive benefits
package including 401K, pension, medical, dental, and vision care -
-On the job/cross training opportunities - -Encouraging and
collaborative team environment - -Dedication to safety through our
Zero Harm policy - - - -What you will do -As Technical Support
Engineer, you will support HVAC field engineers and technicians
with a focus on IT-related troubleshooting. Provide level 2
technical support via phone, email and chat technology on Johnson
Controls Direct Digital Controls -and Building Automation Systems
(BAS) problems and applications. Full Time Remote work is
available. - - -How you will do it -
- Troubleshoot and resolve escalated server, network, control
system problems and applications. -
- Research, replicate, determine root cause and test solutions to
field and customer reported problems. -
- Create and document product application and problem solution
articles and videos in a support Knowledge Base. -
- Document accurate case records of customer issues, status
progress and problem resolutions utilizing Salesforce CRM. -
- Manage the action plan of cross functional teams to resolve
escalated customer or systemic product issues. -
- Team with development engineering and 3rd party suppliers to
expedite field reported problems to resolution. -
- Provide technical review of new products and associated
literature for accuracy, completeness, and troubleshooting content.
-
- Perform remote and onsite customer technical support as needed.
-
- Participate in and provide technical support on new product
Alpha & Beta test sites. -
- Coordinate Beta testing and deployment of software patches.
-
- Leverage your subject matter expertise by authoring knowledge
base articles and self-help video content. -What we look for
-Required -
- Degree or diploma in Computer Science, Engineering, Information
Technology or related field with 6+ years of related technical
support experience. A combination of education and experience will
be considered. -
- Diagnostic and troubleshooting skills, problem solving skills,
creativity, and an ability to learn quickly. -Preferred -
- One or more related certification is an asset: CCNA, MCSE,
Network+, or Security+. -
- Windows Server configuration and administration, Active
Directory and IIS. -
- Microsoft Server, SQL Server and Desktop Operating Systems
installation and configuration -
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
-
- Detailed knowledge of networking protocols and troubleshooting:
DNS, HTTP, SSL, SMTP, TCP\IP Networking. -
- Knowledge of security protocols, secure communications, and
certificates. -
- Working knowledge and experience with Metasys is an asset.
-
- Knowledge of SQL database and script writing. -
- Knowledge of Powershell scripting and/or other light
programming experience. -Johnson Controls International plc. is an
equal employment opportunity and affirmative action employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
protected veteran status, genetic information, sexual orientation,
gender identity, status as a qualified individual with a disability
or any other characteristic protected by law. To view more
information about your equal opportunity and non-discrimination
rights as a candidate, visit . If you are an individual with a
disability and you require an accommodation during the application
process, please visit .
Keywords: Johnson Controls International, Evanston , FSC Tech Support Engineer, Engineering , Milwaukee, Illinois
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