Customer Service Specialist (Manufacturing)

Company: Coda Resources LTD
Location: Glendale Heights
Posted on: January 14, 2026

Job Description:

Job Description Job Description Description: Position Summary: In our manufacturing environment, the Customer Experience Specialist is the central point of contact for customers and liaises with other departments to ensure perfect end-to-end execution of all sales orders. A strong candidate will have the ability to build a rapport with our customers and to make decisions to facilitate and expedite order delivery. Knowledge of excel, Microsoft Dynamic NAV (Navision), and experience in manufacturing settings is a strong plus. Essential Functions: • Acts as single point of contact to our customers, processes orders, determines inventory availability, pricing delivery methods, and addresses special customer requirements. • Works closely with shipping/receiving and purchasing to follow-up on customer orders. • Keeps customer informed of all important and relevant information. • Maintain customer database. • Issues, tracks, and communicates return merchandize authorizations. • Manages fill rate reports and customer’s scorecards. • Promptly escalates general concerns to direct manager, such as: issues with delivery, returns and quality. • Ability to cross-train within the department, but also be involved in cross-functional activities, as required. • Ability to build a strong rapport with customers. • Actively participates in problem solving, making recommendations, and assisting with process flow, supporting longer-term strategy and vision. • Maintain the integrity of confidential business and product information. • Performs all other duties as assigned. Requirements: Qualifications: • Minimum 2 years of customer support experience in the consumer product industry. • Familiarity with manufacturing environment. • Action-oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customer’s concerns. • Detail oriented along with exceptional organizational skills. • Excellent written and communication skills. • Excellent interpersonal skills, flexibility, and a willingness to learn new things. • Ability to multi-task without sacrificing accuracy and performance. • Able to work independently and in teams and cross-functional environments. • Positive attitude, good work ethics, and values. • Intermediate to advanced knowledge of MS Excel required. • Knowledge of Microsoft Dynamic NAV (Navision) a plus. Compensation details: 50000-52000 Yearly Salary PI569e1e7bdf16-25405-39394655

Keywords: Coda Resources LTD, Evanston , Customer Service Specialist (Manufacturing), Engineering , Glendale Heights, Illinois