Housing Case Manager
Company: YWCA Evanston North Shore
Location: Evanston
Posted on: January 18, 2023
Job Description:
Description: This position is located in Evanston, Illinois. As
an integral member of our Domestic Violence (DV) team, the Housing
Case Manager identifies and supports the housing needs of survivors
of DV. The position provides standardized assessments and housing
navigation for individuals and families in suburban Cook County who
are victims of domestic violence, dating violence, sexual assault,
or stalking who are at risk of experiencing homelessness and are
seeking assistance securing stable housing. This position will also
engage with the community to maintain current information on
housing resources and trends, advocate for the interests of
survivors, and cultivate connections with relevant community
stakeholders. This position contributes to creating a warm and
welcoming space for survivors and their children and demonstrates
an ongoing commitment to the delivery of high-quality,
trauma-informed services for clients of YWCA Evanston/North Shore.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Case Management (55%)
- Partners with Continuum of Care (CoC) homeless service
providers within our region to be a point of contact for clients
experiencing homelessness due to DV and where someone's
homelessness is not related to a DV experience, the Specialist
assists these individuals in connecting with other local housing
providers.
- Provides systems and housing navigation services for households
assessed for housing who choose to work with a domestic violence
agency instead of a homeless services organization. Responsible for
using standardized assessments and entering data in HMIS in
accordance with Alliance policies and procedures and assisting in
securing eligibility verifications in the timeframe established by
the Coordinated Entry (CE) process.
- Remains engaged with the participant throughout their
homelessness experience to facilitate the client's transition into
housing and potential relocation to another community which might
include securing a smooth transfer to a new case manager at the
Receiving Agency.
- Fosters safe and supportive relationships with clients and
works collaboratively with domestic violence advocates to deepen
support for program participants.
- Maintains accurate records in HMIS as well as the YWCA case
management system, keeps proper documentation and records of
participant work including written narratives on all interactions
with clients.
- Advises and coaches participants individually and in small
groups on housing strategies.
- Attends weekly case review. Program Development & Training
(20%)
- Assists in developing housing training curricula aligned with
current trends and best practices.
- Delivers engaging trainings on housing for domestic violence
program participants.
- Collaborates with financial empowerment program to include
housing resources through our financial education classes.
- Contributes to the development of program outcomes, benchmarks,
and indicators.
- Implements evaluation plan including but not limited to
collecting data from clients, entering data into proper technology,
and reporting out on data as directed.
- Submits monthly activity reports in timely fashion and assists
with development and submission of all CE reports as directed by
AHAND with procedures agreed upon by the CE DV Workgroup.
- Reports on goals and objectives identified in government grants
and foundations as appropriate. Community Outreach (20%)
- Attends all required CE Committee meetings and trainings,
participates in the CE DV Workgroup and collaborates with other
stability services case managers to ensure best practices and
current knowledge of housing trends
- Consistently cultivates relationships with organizations
providing victim services, housing/shelter, or other organizations
serving those in need of housing access and regularly visits those
sites to increase access to household screening and identification
for Entry Point services.
- Identifies, cultivates, and maintains strategic community
partnerships, including, but not limited to nonprofits, government
entities, landlords, property management companies, real estate
agents, local coalitions, and community organizers that could
contribute to and enrich housing support services and advocates
within those organizations for the benefit our clients.
- Attends regular stakeholder meetings to stay informed of
community resources and advocate for the interests of survivors who
are homeless or home insecure. ADDITIONAL DUTIES (5%)
- Attends weekly case review meetings.
- Provides and attends staff trainings and participates in agency
committees.
- Understands and adheres to all of YWCA Evanston/North Shore
procedures and policies as well as YWCA Employee Handbook.
- Performs other duties as assigned by management. An individual
in this position must be able to successfully perform the essential
duties and responsibilities listed above. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position. The above list reflects the
general details necessary to describe the principle and essential
functions of the position and shall not be construed as the only
duties that may be assigned for the position. Requirements: MINIMUM
QUALIFICATIONS Education: High School Degree or equivalent
Experience and/or Training:
- 1 year of experience in a social service setting working
directly with clients.
- Experience working with survivors of trauma.
Licenses/Certificates:
- Successful completion of the Illinois 40-Hour Domestic Violence
Certificate within 90 days of hire
- Valid driver's license and proof of auto insurance
- First Aid/CPR within 6 months of employment
- YWCA requires that all employees be fully vaccinated for
COVID-19 and submit proof of vaccination to Human Resources unless
a request for a medical or religious accommodation is granted
Technology/Equipment:
- Intermediate proficiency in Microsoft Office Suite
- Access to reliable, personal auto for business use PREFERRED
QUALIFICATIONS Education: Bachelor's Degree in social work or
related field Experience and/or Training:
- 1-2 years of experience in screening households for eligibility
into the Coordinated Entry process, using standardized assessments
including VI-SPDAT
- Experience working with survivors of domestic violence
- Experience providing case management services
Licenses/Certificates:
- Successful completion of Illinois 40-Hour Domestic Violence
Certificate Language: Fluent in Spanish Technology/Equipment:
- Knowledge of HMIS and Coordinated Entry Data Systems PHYSICAL
AND MENTAL DEMANDS Intermittent (less than 15%), Occasional
(15-45%), Frequent (50-75%), and Continuous (over 75%).
- Intermittent nights and/or weekends required for events or
meetings
- Occasional transport of clients in personal vehicle or
agency-owned vehicle
- Frequent local and intermittent statewide travel required
- Tolerance of prolonged and continuous stationary periods at a
desk/computer
- Occasionally required to push, pull, lift and/or move up to 10
pounds
- Must be able to move about the facility
- Must be able to operate controls for computers and other
equipment The mental and physical requirements described here are
representative of those that must be met by an individual to
successfully perform the essential functions of this position.
WORKING ENVIRONMENT
- Employee may be required to share office space or work in an
open office cubicle.
- Employee might have frequent meetings or trainings in off-site
locations.
- Employee may be required to work in office or from home. The
work environment characteristics described here are representative
of those an individual encounters while performing the essential
functions of this position.
PI
Keywords: YWCA Evanston North Shore, Evanston , Housing Case Manager, Executive , Evanston, Illinois
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