Workforce Development Manager
Company: YWCA Evanston North Shore
Posted on: January 19, 2023
This position is located in Evanston, Illinois.
The Workforce Development Manager, as a member of the Economic
Advancement team, contributes to making our community a place where
women can achieve family-sustaining employment by managing all
aspects of YWCA workforce development programs. The manager
oversees YW Tech Lab and YW Culinary programs through deep
collaborations with the YWCA domestic violence program and key
community partners. The manager supports and grows workforce
programming by developing curriculum, program processes and
protocols, community partnerships and referral pipelines, employer
connections and provides client support as needed.
The position is responsible for developing and implementing program
strategies that align with department goals, management of daily
activities, and solicits and offers input on and contributes
recommendations for agency policies, and department priorities, and
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Development & Coordination (30%)
- In collaboration with the program director, develops long-term
program plans that align with organizational goals and advance the
mission to eliminate racism and empower women.
- Develops annual workforce development plans to ensure timely
implementation of all aspects of delivering a high-quality
- Leads the development, implementation, and improvement of
participant registration and orientation processes for all
- Develops and coordinates a formal intake process that
identifies participant barriers and goals and results in
individualized strength-based action plans.
- Leads the development and implementation of workforce curricula
aligned with current trends and best practices and leverages
multiple methods for instructional delivery including managing
on-line learning platforms.
- Coordinates outside speakers for workforce development
trainings and presentations.
- Collaborates with Economic Advancement team to include
employment resources through our financial education
- Develops effective informational tools to share with
- Contributes to the development of program outcomes, benchmarks,
and indicators and ensures the full evaluation plan implementation
including but not limited to collecting data from clients, entering
data into proper technology, and reporting out on data as
- Submits monthly activity reports in a timely fashion.
- Reports on goals and objectives identified in government grants
and foundations as appropriate.
Career Readiness and Placement Services (30%)
- Cultivates employer relationships that lead to successful job
placements and career growth for workforce program
- Works closely with the workforce development councils to
develop partnerships that benefit our workforce program
- Works closely with the domestic violence team to plan and
deliver trauma-informed career readiness and individualized
employment case management and support services. Attends case
review as requested to ensure coordinated service
- Develops and delivers group and individualized career readiness
support including but not limited to trainings, coaching, resource
referral, and employment placement and retention support.
- Keeps proper documentation and records of participant work
including but not limited to reporting documentation, including
written narratives on all interactions with clients and enters the
data into the case management system as requested.
Staff Supervision (20%)
- Develops, motivates, and maintains a highly functioning team
that demonstrates positive morale and adheres to high standards of
- Assists in hiring a diverse staff in accordance with agency
policies and procedures and submits timely, accurate, and completed
- Assists in ensuring new hires are on-boarded in accordance with
agency policies and procedures including but not limited to
developing, reviewing, and submitting new-hire work plans for those
working 20 hours or more a week, and training on agency operations,
policies, procedures, and job responsibilities.
- Oversees the workflow and productivity of staff including but
not limited to maintaining accurate work schedules, reviewing and
approving timesheets and activity reports in a timely manner,
setting and regularly reviewing professional goals, expectations,
- Develops staff capacity and morale by providing regular
supervision and effective coaching including but not limited to
meeting individually with staff working 20 hours or more a week at
least twice a month and providing consistent and timely feedback to
those working less than 20 hours a week as determined by
performance needs and recognizing and recording staff
accomplishments and disciplinary issues.
- Ensures all staff who are regularly scheduled to work 20 or
more hours a week receive a timely annual appraisal within 2 months
of their anniversary date.
- Maintains current knowledge of best practices in the field and
oversees ongoing professional development and required
certification of all staff ensuring a commitment to high-quality,
innovative service delivery.
- Stays current with agency technology and its proper usage
including but not limited to taking the initiative to seek out
personal training opportunities, training direct reports on proper
usage, and ensuring staff maximize their efficiency with the use of
- Acts as primary liaison between direct reports and program
director to ensure timely, thorough, and effective organizational
communication so staff feel informed and aware of organizational
policies, practices, procedures, and growth. Effectively advocates
for staff by regularly soliciting staff input and representing
staff needs and interest to program director.
- Ensures all staff understand and adhere to all policies in the
Community Outreach and Partner Development (10%)
- Identifies, cultivates, and maintains strategic community
partnerships that could contribute to and enrich employment support
services and advocates within those organizations for the benefit
of workforce participants.
- Actively participates in the development and management of
workforce councils to support program growth.
- Develops and implements community outreach strategies that
result in a reliable pipeline for participant referrals and meeting
recruitment and registration goals.
- Develops and implements employer cultivation strategies
resulting in program volunteers, mentors, internships, and job
- Coordinates all volunteers participating in workforce
Case Management (5%)
- Oversees the daily activities of comprehensive case management
services removing barriers to access for workforce development
- Leverages agency partnerships to ensure a robust capacity to
refer clients to appropriate partners.
- Develops program standards for high-quality case management
ADDITIONAL DUTIES (5%)
- Attend weekly case review
- Provides and attends staff trainings and participates in agency
- Pursues professional development
- Understands and adheres to all of YWCA Evanston/North Shore
procedures and policies as well as the YWCA Employee
- Performs other duties as assigned by management.
An individual in this position must be able to successfully perform
the essential duties and responsibilities listed above. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions of this position.
The above list reflects the general details necessary to describe
the principle and essential functions of the position and shall not
be construed as the only duties that may be assigned for the
Education: High school diploma or equivalent
Experience and/or Training:
- Minimum of 3 years working in the field of workforce
- Experience developing and delivering trainings for diverse
audiences on workforce development topics.
- Proven success implementing job development, placement, and
- Valid Driver's License and proof of insurance
- Illinois 40-Hour Domestic Violence Training completed within 3
months of employment
- YWCA requires that all employees be fully vaccinated for
COVID-19 and submit proof of vaccination to Human Resources unless
a request for a medical or religious accommodation is granted.
- Intermediate proficiency in Microsoft Office, Excel, and
- Use of personal vehicle required for off-site meetings and
Education: Bachelor's Degree in Social Work, human resource
development, or technology-related field.
Experience and/or Training:
- At least 5 years of progressive experience working in the field
of workforce development.
- Experience managing technology-focused workforce development
- General knowledge of workforce development ecosystem in
- Specific knowledge of employment needs and trends for
entry-level employment in technology positions.
- Experience working with survivors of domestic violence.
- Completed Illinois 40-Hour Domestic Violence Training
- Completed Workforce Professional's Credential
PHYSICAL AND MENTAL DEMANDS
Intermittent (less than 15%), Occasional (15-45%), Frequent
(50-75%), and Continuous (over 75%).
- Occasional nights and/or weekends required for events or
- Occasional local and intermittent statewide travel
- Tolerance of prolonged and continuous stationary periods at a
- Occasionally required to push, pull, lift and/or move up to 10
- Must be able to move about the facility
- Must be able to navigate offsite locations
- Must be able to operate controls for computers and other
The mental and physical requirements described here are
representative of those that must be met by an individual to
successfully perform the essential functions of this position.
- Employee may be required to share office space or work in a
cubicle in an open office environment
- Employee may be required to work from home
- Employee will frequently have meetings or work in other
The work environment characteristics described here are
representative of those an individual encounters while performing
the essential functions of this position.
Keywords: YWCA Evanston North Shore, Evanston , Workforce Development Manager, Executive , Evanston, Illinois
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