Retail General Manager
Company: The Spice House
Location: Evanston
Posted on: January 20, 2023
Job Description:
The Spice House is expanding in the Chicagoland area and we are
looking for experienced General Managers to support this growth!
Our General Managers are integral to helping develop our retail
store roadmap, processes and people as we grow. A successful
candidate should have a passion for cooking, an entrepreneurial
spirit, exceptional customer service skills, and strong track
record of leadership to help us build the future of the Spice
House.
Who We Are:
Founded in 1957, The Spice House is a purveyor of the finest
spices, herbs, blends and extracts. Our customers range from
renowned Michelin-star chefs to home cooks everywhere. For over 60
years we have curated our global network of premium growers and
distributors in order to offer our customers unrivaled quality and
selection. Our goal is to be the trusted resource for fresh flavors
and shared culinary experiences in kitchens around the world. We
have been featured in The New York Times, Food & Wine and Bon
Appetit and named a favorite by celebrities like Gwyneth Paltrow,
Alton Brown and Jesse Tyler Ferguson.
Responsibilities:
- Responsible for overall store operations leading to on-target
or superior financial performance against the annual budget,
translating company financial goals into weekly and daily targets
for the team
- Energizes, motivates, and inspires team members to hit these
financial targets through upselling/cross-selling, customer
outreach, and customer engagement
- Directly manage and develop talent within the store, providing
real-time coaching and development by being side-by-side on the
sales floor and leading by example
- Delivers exceptional customer experiences and promotes a
culture of customer service
- Leads collaboration between the marketing team and store team
to bring marketing stories and initiatives to life in the store
through on-brand displays and merchandising
- Create and oversee all special events at the retail location
including monthly events, identifying partnerships (in conjunction
with marketing) and Spice Talks (both Internal, external in store
and external off site)
- Build and maintain SOPs according to store needs and enforce
established benchmarks
- Manage store inventory levels in company systems, including
receiving and documenting new inventory
- Ensure quality standards are always being followed to provide a
safe and enjoyable experience for our staff and customers
Requirements
- 3-5 years in a store management capacity, high volume store
preferred
- Excellent leadership and coaching skills: able to manage and
develop a team of sales associates to drive sales and ensure strong
execution of the in-store experience
- Strong communication skills: ability to communicate trends and
customer feedback to the broader team
- Hands on approach to day-to-day operations: selling, customer
engagement, stocking and replenishing the store and stockroom, to
set an example for the team
- Strong customer service skills: greeting, upselling, email
capture, etc
- Absolute professionalism and ability to create a culture of
professionalism in your store
- Ability to pass a pre-employment background check as a
condition of employment
- Passion for food and flavor is a must!
Why The Spice House:
- You can make a huge impact as a key member of an emerging brand
that's disrupting how consumers gain access to the freshest
spices
- You will work with a group of passionate team members that are
driven to help home cooks and professional chefs alike create
delicious food with the highest quality ingredients
- You'll join a company that is passionate about its people and
their development, with opportunities for trainings and
advancement
- Employee benefits* for full-time employees include health,
dental, vision, and life insurance immediately upon hire; 401K with
match, generous time off, spice education and free spices monthly (
*Program and eligibility rules apply)
Keywords: The Spice House, Evanston , Retail General Manager, Executive , Evanston, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...