Employment Case Manager

Company: YWCA Evanston North Shore
Location: Evanston
Posted on: January 27, 2023

Job Description:

Description:This position is located in Evanston, Illinois.The Employment Case Manager contributes to making our community a place where women and girls can thrive and achieve their dreams through finding and sustaining employment. The Case Manager supports the individual needs of domestic violence and workforce development program participants seeking employment and initiates and sustains job development through the cultivation of employer relationships. This essential member of the Economic Advancement team contributes to creating a warm and welcoming space for women and children, with an ongoing commitment to providing high-quality, trauma-informed services for clients of YWCA Evanston/North Shore.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESCase Management Services (50%)

• Fosters effective rapport with clients enabling timely client intakes to assess strengths, interests, employment goals, and support needs.
• Collaborates with domestic violence advocates and case managers to incorporate input into service plans and deepen coordinated wrap-around support for participants.
• Develops comprehensive list of community employment resources and refers clients as needed with follow-up to ensure effective utilization.
• Conducts job development and job search activities for positions individualized to the interests and skills of clients.
• Assists clients with applications, resumes, interview skills, and other activities that enhances the client's ability to gain employment.
• Provides individualized follow-along supports to assist clients in maintaining employment.Job Development and Outreach (20%)
  • Works in collaboration with leadership to develop a comprehensive job development plan identifying weekly contact goals, initiating employer cold calls, and cultivating them into sustained relationships that result in successful internship and employment placement and prepares employers to successfully support trauma survivors through trainings and consultation as needed.
  • Submits job development reports indicating the number of contacts and status of relationships.
  • Develops and implements outreach plan that identifies, cultivates, and maintains strategic community partnerships or opportunities for engagement that support the needs of clients and expands access to other critical resources.Training (15%)
    • Assists in developing and delivering client-focused employment readiness curricula aligned with current trends and best practices responsive to the needs of trauma survivors.
    • Collaborates with the domestic violence training team to develop and implement employer trainings on how to support trauma survivors in the workplace. Implements outreach plan, including regularly providing trainings and tabling on relevant topics.
    • Collaborates with financial empowerment program to include employment resources through our financial education trainings.Record Keeping and Documentation: (10%)
      • Completes online client intake forms in a timely and thorough manner and submits case management notes on a regular basis.
      • Supports the implementation of the program evaluation plan by collecting data from clients and entering data into proper technology.
      • Provides data for funding applications and reports as requested.ADDITIONAL DUTIES (5%)
        • Attends required meetings, trainings, and participates in agency committees.
        • Pursues professional development.
        • Understands and adheres to all YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook.
        • Performs other duties as assigned by management.An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.Requirements:MINIMUM QUALIFICATIONSEducation: High school diploma or GEDExperience and/or Training
          • At least one year of experience in case management or workforce development programming serving culturally and socioeconomically diverse communities.
          • Experience working with survivors of trauma.Licenses/Certificates:
            • Valid Driver's License, proof of insurance
            • Completion of the Illinois 40-Hour Domestic Violence Training Certificate within 3 months of employment
            • YWCA requires that all employees be fully vaccinated for COVID-19 and submit proof of vaccination to Human Resources unless a request for a medical or religious accommodation is granted Technology/Equipment:
              • Intermediate proficiency with Microsoft Office Suite
              • Access to personal automobile to conduct company businessPREFERRED QUALIFICATIONSEducation: Bachelor of Arts in counseling, social work, or other related fieldsExperience and/or Training:
                • At least 2-3 years' experience working with domestic violence survivors.
                • At least 2-3 years' experience providing employment support services for an increasing caseload of clients.
                • At least 2-3 years' experience initiating and sustaining relationships with employers with demonstrated results in job placement and job retention.
                • Experience developing and implementing trainings for employers on effectively supporting trauma survivors in the workplace.
                • Experience developing and implementing trainings on job readiness for clients.
                • Experience working with trauma survivors.Language: Proficient in conversational SpanishLicenses/Certificates:
                  • 40-Hour Illinois Domestic Violence Training
                  • ICDVP CertificationTechnology/Equipment:
                    • Intermediate proficiency with virtual services technology
                    • Intermediate proficiency with case management softwarePHYSICAL AND MENTAL DEMANDS:Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%).]
                      • Intermittent nights and/or weekends required for events or meetings
                      • Frequent local and intermittent statewide travel required
                      • Tolerance of prolonged and continuous stationary periods at a desk/computer
                      • Occasionally required to push, pull, lift and/or move up to 10 pounds
                      • Must be able to move about the facility
                      • Must be able to operate controls for computers and other equipmentThe mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.WORKING ENVIRONMENT
                        • Employee may be required to share office space or work in an open office cubicle.
                        • Employee might have frequent meetings or trainings in off-site locations.
                        • Employee may be required to work in office or from home.The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.*Note: YWCA is committed to pay range transparency. Candidates are offered compensation based on how their qualifications meet those of the position.PM22PI201386521

Keywords: YWCA Evanston North Shore, Evanston , Employment Case Manager, Executive , Evanston, Illinois