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Domestic Violence Case Manager

Company: YWCA Evanston North Shore
Location: Evanston
Posted on: January 27, 2023

Job Description:

Description:This position is located in Evanston, Illinois.The Domestic Violence Case Manager plays a key role in the delivery of case management services to residential and community-based clients of the domestic violence programs of YWCA Evanston/North Shore. This position is responsible for effectively assessing the needs of participants, developing and maintaining accurate resource lists, providing resources to participants and assisting them in navigating institutional systems, and advocating for the needs of participants with the program and with community resource partners. This position will also engage with the community to maintain current information and trends, advocate for the interests of survivors, and cultivate connections with relevant community stakeholders. This position contributes to creating a warm and welcoming space for survivors and their children and demonstrates an ongoing commitment to the delivery of high-quality, trauma-informed services for clients of YWCA Evanston/North Shore.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESCase Management Services (70%)

  • As part of a team of wrap-around support, collaborates with domestic violence counselors in the assessment of comprehensive case management needs of program participants to deepen support and impact.
  • Fosters supportive, trauma-informed relationships with participants to support the development of client-centered services plans resulting in appropriate resource referrals.
  • Meets regularly with participants, accompanies participants to appointments and assists them in navigating systems, completing applications and documentation for entry into different programs, and tracks referral utilization and outcomes.
  • Advocates with referred services providers on behalf of clients in the program.
  • Administers an evaluation process to clients.
  • Attends and contributes to weekly case review and meets with counselors regularly to coordinate and support effective case management.
  • Regularly updates and expands service referral directory.
  • Facilitates informational groups for survivors of domestic violence.Community Outreach (15%)
    • Identifies, cultivates, and maintains strategic community partnerships, including, but not limited to nonprofits, government entities, faith institutions, and local coalitions that could contribute to and enrich services and advocates within those organizations for the benefit of our clients.
    • Attends regular stakeholder meetings to stay informed of community resources and advocate for the interests of survivors of domestic violence.
    • Supports organizational outreach through attending key events and tabling and sharing information about the YWCA.
    • Participates as a trainer in delivering domestic violence trainings including but not limited to the state-required 40-hour domestic violence training program and other community-based training on domestic violence.Record Keeping and Documentation: (10%)
      • Completes and submits in a timely fashion all necessary reporting documentation, including written narratives on all interactions with clients.
      • Oversees completion of intake and ongoing paperwork for assigned clients.
      • Submits monthly activity reports in a timely fashion.
      • Reports on goals and objectives identified in government grants and foundations as appropriate.ADDITIONAL DUTIES (5%)
        • As available, provides coverage for the 24-hour crisis line and staffs the office of Mary Lou's Place, carrying out all operations in accordance with protocol.
        • Attends staff trainings and participates in agency committees.
        • Pursues professional development
        • Understands and adheres to all of YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook.
        • Performs other duties as assigned by management.An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.Requirements:MINIMUM QUALIFICATIONSEducation: High School Degree or GEDExperience and/or Training:
          • 1 year of experience in a social service setting working directly with clients.
          • Experience working with survivors of trauma.Licenses/Certificates:
            • Valid driver's license
            • Successful completion of the Illinois 40-Hour Domestic Violence Certificate within 90 days of hire
            • First Aid/CPR within 6 months of employment
            • YWCA requires that all employees be fully vaccinated for COVID-19 and submit proof of vaccination to Human Resources unless a request for a medical or religious accommodation is grantedTechnology/Equipment: Intermediate proficiency in Microsoft Office SuitePREFERRED QUALIFICATIONSEducation: Bachelor of Arts in Counseling, Social Work, or other related fieldsExperience and/or Training:
              • 2-3 years of experience working with domestic violence survivors
              • 2-3 years of experience providing case management services, including needs assessment, developing service plans, providing and tracking referrals, assisting participants in accessing services as needed, and keeping required documentation.
              • 2-3 years of experience actively cultivating partner relationships that expand access to supportive services for participants.
              • 2-3 years of experience engaging in outreach, public education, and awareness efforts around domestic violence.Language: Fluent in SpanishLicenses/Certificates:
                • 40-Hour Illinois Domestic Violence Training
                • ICDVP CertificationTechnology/Equipment:
                  • Intermediate proficiency with virtual services technology
                  • Intermediate proficiency with online case management systems PHYSICAL AND MENTAL DEMANDSIntermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%).
                    • Intermittent nights and/or weekends required for events or meetings
                    • Occasional transport of clients in agency-owned vehicle or personal vehicle
                    • Frequent local and intermittent statewide travel required
                    • Tolerance of prolonged and continuous stationary periods at a desk/computer
                    • Occasionally required to push, pull, lift and/or move up to 10 pounds
                    • Must be able to move about the facility
                    • Must be able to operate controls for computers and other equipmentThe mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.WORKING ENVIRONMENT
                      • Employee may be required to share office space or work in an open office cubicle.
                      • Employee might have frequent meetings or trainings in off-site locations.
                      • Employee may be required to work in office or from home.The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.*Note: YWCA is committed to pay range transparency. Candidates are offered compensation based on how their qualifications meet those of the position.PI201386504

Keywords: YWCA Evanston North Shore, Evanston , Domestic Violence Case Manager, Executive , Evanston, Illinois

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