Housing Case Manager
Company: YWCA Evanston North Shore
Posted on: May 18, 2023
Description:This position is located in Evanston, Illinois.As an
integral member of our Domestic Violence (DV) team, the Housing
Case Manager identifies and supports the housing needs of survivors
of DV. The position provides standardized assessments and housing
navigation for individuals and families in suburban Cook County who
are victims of domestic violence, dating violence, sexual assault,
or stalking who are experiencing or at risk of experiencing
homelessness and are seeking assistance securing stable housing.
This position will also engage with the community to maintain
current information on housing resources and trends, advocate for
the interests of survivors, and cultivate connections with relevant
community stakeholders. This position contributes to creating a
warm and welcoming space for survivors and their children and
demonstrates an ongoing commitment to the delivery of high-quality,
trauma-informed services for clients of YWCA Evanston/North
Shore.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESCase Management
- Partners with Continuum of Care (CoC) homeless service
providers within our region to be a point of contact for clients
experiencing homelessness due to DV and where someone's
homelessness is not related to a DV experience, the Case Manager
assists these individuals in connecting with other local housing
- Provides systems and housing navigation services for households
assessed for housing who choose to work with a domestic violence
agency instead of a homeless services organization. Responsible for
using standardized assessments and entering data in HMIS in
accordance with Alliance policies and procedures and assisting in
securing eligibility verifications in the timeframe established by
the Coordinated Entry (CE) process.
- Remains engaged with the participant throughout their
homelessness experience to facilitate the client's transition into
housing and potential relocation to another community which might
include securing a smooth transfer to a new case manager at the
- Advocates with housing providers, landlords, and property
managers on behalf of clients.
- Fosters safe and supportive relationships with clients and
works collaboratively with domestic violence advocates to deepen
support for program participants.
- Meets regularly with internal program clients, accompanies
clients to appointments related to housing, assists them in
completing housing applications and providers referral to housing
- Maintains accurate records in HMIS as well as the YWCA case
management system, keeps proper documentation and records of
participant work, including written narratives on all interactions
- Advises and coaches participants individually and in small
groups on housing strategies.
- Attends weekly case review.Program Development & Training (20%)
- Assists in developing housing training curricula aligned with
current trends and best practices.
- Delivers engaging training on housing for domestic violence
- Collaborates with financial empowerment program to include
housing resources through our financial education classes.
- Contributes to the development of program outcomes, benchmarks,
- Implements evaluation plan including but not limited to
collecting data from clients, entering data into proper technology,
and reporting out on data as directed.
- Submits monthly activity reports in a timely fashion and
assists with the development and submission of all CE reports as
directed by AHAND with procedures agreed upon by the CE DV
- Reports on goals and objectives identified in government grants
and foundations as appropriate.Community Outreach (20%)
- Attends all required CE Committee meetings and trainings,
participates in the CE DV Workgroup, and collaborates with other
stability services case managers to ensure best practices and
current knowledge of housing trends.
- Consistently cultivates relationships with organizations
providing victim services, housing/shelter, or other organizations
serving those in need of housing access and regularly visits those
sites to increase access to household screening and identification
for Entry Point services.
- Identifies, cultivates, and maintains strategic community
partnerships, including, but not limited to nonprofits, government
entities, landlords, property management companies, real estate
agents, local coalitions, and community organizers that could
contribute to and enrich housing support services and advocates
within those organizations for the benefit our clients.
- Attends regular stakeholder meetings to stay informed of
community resources and advocate for the interests of survivors who
are homeless or home insecure.ADDITIONAL DUTIES (5%)
- Attends staff trainings, weekly meetings and participates in
- Pursues professional development.
- Understands and adheres to all YWCA Evanston/North Shore
procedures and policies as well as YWCA Employee Handbook.
- Performs other duties as assigned by management.An individual
in this position must be able to successfully perform the essential
duties and responsibilities listed above. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position.The above list reflects the
general details necessary to describe the principle and essential
functions of the position and shall not be construed as the only
duties that may be assigned for the position.Requirements:MINIMUM
QUALIFICATIONSEducation: High School Degree or equivalentExperience
- At least 1 year of experience in a social service setting
working directly with clients.
- Experience working with survivors of
- Successful completion of the Illinois 40-Hour Domestic Violence
Certificate within 90 days of hire
- Valid driver's license and proof of auto insurance
- First Aid/CPR within 6 months of
- Intermediate proficiency in Microsoft Office Suite
- Access to reliable, personal auto for business usePREFERRED
QUALIFICATIONSEducation: Bachelor's Degree in social work or
related fieldExperience and/or Training:
- At least 2 years of experience in screening households for
eligibility into the Coordinated Entry process, using standardized
assessments including VI-SPDAT
- Experience working with survivors of domestic violence.
- Experience providing case management services.
- Experience building and maintaining community partner
- Experience developing and leading
- Successful completion of Illinois 40-Hour Domestic Violence
CertificateLanguage: Fluent in SpanishTechnology/Equipment:
- Knowledge of HMIS and Coordinated Entry Data SystemsPHYSICAL
AND MENTAL DEMANDSIntermittent (less than 15%), Occasional
(15-45%), Frequent (50-75%), and Continuous (over 75%).]
- Intermittent nights and/or weekends required for events or
- Occasional transport of clients in agency-owned vehicle
- Frequent local and intermittent statewide travel required
- Tolerance of prolonged and continuous stationary periods at a
- Occasionally required to push, pull, lift and/or move up to 10
- Must be able to move about the facility
- Must be able to operate controls for computers and other
equipmentThe mental and physical requirements described here
represent those that must be met by an individual to successfully
perform the essential functions of this position.WORKING
- Employee may be required to share office space or work in an
open office cubicle.
- Employee might have frequent meetings or trainings in off-site
- Employee may be required to work in office or from home.The
work environment characteristics described here represent those an
individual encounters while performing the essential functions of
this position. *Note: YWCA is committed to pay range transparency.
Candidates are offered compensation based on how their
qualifications meet those of the position.PM22PI216736714
Keywords: YWCA Evanston North Shore, Evanston , Housing Case Manager, Executive , Evanston, Illinois
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