Customer Service Representative Part Time/Spanish Speaking Agent
Company: Right At School
Location: Evanston
Posted on: February 22, 2021
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Job Description:
Do you pride yourself on being an excellent communicator who
helps others?Are you passionate about inspiring a love of learning
in children?Want to combine your two passions?Right At School is a
leading education enrichment company that offers before-and
after-school programs at schools across the country. We've
experienced tremendous success since the company's inception in
2010, growing over 50% year after year, and recently been named in
Crain's Fast 50 & Inc 5000 lists.We are looking to add a Customer
Service Representative to our dynamic and talented team with a FUN
culture to support our parents and students.Join us in expanding
our impact on students, parents and schools in this exciting
support role within Right At School!Do you pride yourself on being
an excellent communicator who helps others?Are you passionate about
inspiring a love of learning in children?Want to combine your two
passions?Right At School is a leading education enrichment company
that offers before-and after-school programs at schools across the
country. We've experienced tremendous success since the company's
inception in 2010, growing over 50% year after year, and recently
been named in Crain's Fast 50 & Inc 5000 lists.We are looking to
add a Customer Service Representative to our dynamic and talented
team with a FUN culture to support our parents and
students.RequirementsAs a Customer Service Representative, you
will* Respond to inbound phone calls and email inquiries in a
timely and personable manner* Provide outstanding customer service
to our families; understand the family's core concern, and resolve
their issue* Quickly and accurately assess the customers'
individual issue and take appropriate action steps to resolve it*
Follow concerns through to resolution; partner with other teams as
needed to resolve concerns* Accurately make changes to account as
directed by the customer and update notes information* Maintain
financial accounts by processing customer adjustments* Strive to
meet quality assurance measurements and department goals* Provide
technical support through email and telephone to parents of
children using our programs and services* Follow communication
procedures, guidelines, and office policies* Process scheduling
adjustments, credits, refunds, and registrations* Go the extra mile
to engage and provides exceptional customer service* Project
patience, empathy, caring, and sincerity in voice tone and
wordsWhat we are looking for* High school degree or GED required;
Associate's degree a plus* A minimum of 2 years of customer
service, help-desk, and/or comprehensive call center knowledge*
Strong organizational skills and attention to detail; ability to
multitask, prioritize, meet deadlines and manage time effectively*
Ability to communicate effectively to a variety of audiences,
including the ability to remain calm and courteous when handling
difficult calls and requests* Ability to make sound decisions
quickly in a fluid, fast business environment* Excellent written
communication with knowledge of proper grammar and email etiquette*
Exceptional organizational and time management skills necessary, in
addition to, the ability to work closely with other team members
and departments* Familiarity with CRM systems and practices and/or
willingness to learn and gain proficiency in new software systems.*
Spanish speaking agent preferred but not required.BenefitsWhy work
for us* Your work will have a direct impact on the children,
parents and communities we serve* We offer a work environment that
is diverse, inclusive and welcoming to all* We believe in
gratitude, recognition and appreciation to our awesome staff* We
believe in open communication and are not hierarchical* We provide
opportunities for professional development as your learning will
never stop at Right At School* We offer competitive compensation
and perks* Our culture is fun, energetic and ego freeHere at Right
At School, our commitment to equal opportunity runs deep. We really
mean that. In order to achieve our goals, we need to work hard to
create a diverse workforce so we can reach as many students,
parents, and schools as possible. We embrace the uniqueness in
everyone and we encourage each individual to be their true selves.
Your age, skin color, beliefs, sexual orientation, nationality,
disability, parental status, vet status, gender identity are valued
here. We do not stand for discrimination or harassment of any kind.
Come as you are.
Keywords: Right At School, Evanston , Customer Service Representative Part Time/Spanish Speaking Agent, Hospitality & Tourism , Evanston, Illinois
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