Customer Service Rep
Company: Infinity Consulting Solutions
Location: Evanston
Posted on: January 27, 2023
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Job Description:
Key Areas of Responsibility: * Customer Order Management - which
includes but is not limited to order entry, confirming of order
detail accuracy, stock allocation, minimum order quantity
monitoring, off invoice promotion maintenance * Aging Stock Order
Management - work with the supply chain team, sales team, and
discount retailers to ensure aging stock is shipped on designated
POs, initiating and coordinating donation opportunities * Internal
sample request orders - manage and coordinate marketing and sales
sample requests * Responsible for supporting, managing
requests/problems, and inquiries for specified accounts * Liaising
with 3rd party warehouses, brokers and logistics personnel to
handle and resolve customer issues * Overage, shortage, and
damage/deduction management for set accounts * Process Customer
Return to stocks * Process Customer Price only credits * Process
Customer Price only debits * Provide supporting documents to
initiate carrier claims for damaged or lost product * Assist
Inventory Analyst in resolving inventory reconciliation issues *
Provide backup support for other Customer Service Representatives *
Participate in Weekly Supply Chain Review Meetings Key
Requirements: * At least 1 year of experience in customer service *
Customer Service mindset - goes above and beyond customer
expectations and anticipates customer's needs * Experience in a
consumer-packaged goods environment is an advantage * Ability to
manage multiple priorities * Effective and clear communicator *
Attention to detail * Proactive and resourceful problem solver *
Ability to work closely within a team environment, as well as work
individually, with little supervision * Degree of proficiency in
Microsoft Office applications (Excel, Word, Outlook, and Internet
Explorer) * Associate degree with a focus in business or
communications preferred Salary between $45-50k + 5% Bonus About
Infinity Consulting Solutions At Infinity Consulting Solutions our
mission is to cultivate successful long-term relationships with
candidates and clients matching the right candidate with the right
client. We believe technology cannot replace the real personal
relationships we cultivate. We reject the notion that technology
alone is the answer to staffing which is why our successful
partnerships rely on collaboration NOT automation. ICS has been
providing flexible staffing solutions for over 20 years in
Information Technology, Compliance, Accounting / Finance, and
Corporate Support. Our staffing solutions include Contract, Temp to
Perm, and Permanent Placement. ICS is an Equal Opportunity
Employer. *W2 employees of ICS are offered comprehensive benefits
including health, dental, and vision.
Keywords: Infinity Consulting Solutions, Evanston , Customer Service Rep, Hospitality & Tourism , Evanston, Illinois
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