Customer Service Rep

Company: Infinity Consulting Solutions
Location: Evanston
Posted on: January 27, 2023

Job Description:

Key Areas of Responsibility: * Customer Order Management - which includes but is not limited to order entry, confirming of order detail accuracy, stock allocation, minimum order quantity monitoring, off invoice promotion maintenance * Aging Stock Order Management - work with the supply chain team, sales team, and discount retailers to ensure aging stock is shipped on designated POs, initiating and coordinating donation opportunities * Internal sample request orders - manage and coordinate marketing and sales sample requests * Responsible for supporting, managing requests/problems, and inquiries for specified accounts * Liaising with 3rd party warehouses, brokers and logistics personnel to handle and resolve customer issues * Overage, shortage, and damage/deduction management for set accounts * Process Customer Return to stocks * Process Customer Price only credits * Process Customer Price only debits * Provide supporting documents to initiate carrier claims for damaged or lost product * Assist Inventory Analyst in resolving inventory reconciliation issues * Provide backup support for other Customer Service Representatives * Participate in Weekly Supply Chain Review Meetings Key Requirements: * At least 1 year of experience in customer service * Customer Service mindset - goes above and beyond customer expectations and anticipates customer's needs * Experience in a consumer-packaged goods environment is an advantage * Ability to manage multiple priorities * Effective and clear communicator * Attention to detail * Proactive and resourceful problem solver * Ability to work closely within a team environment, as well as work individually, with little supervision * Degree of proficiency in Microsoft Office applications (Excel, Word, Outlook, and Internet Explorer) * Associate degree with a focus in business or communications preferred Salary between $45-50k + 5% Bonus About Infinity Consulting Solutions At Infinity Consulting Solutions our mission is to cultivate successful long-term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance, and Corporate Support. Our staffing solutions include Contract, Temp to Perm, and Permanent Placement. ICS is an Equal Opportunity Employer. *W2 employees of ICS are offered comprehensive benefits including health, dental, and vision.

Keywords: Infinity Consulting Solutions, Evanston , Customer Service Rep, Hospitality & Tourism , Evanston, Illinois