Market Manager A
Company: Tommy Hilfiger
Location: Evanston
Posted on: March 18, 2023
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Job Description:
MARKET MANAGERREPORTS TO: District Manager with dotted line to
Regional DirectorSUMMARY:To direct all activities required to
achieve home store and assigned market goals, including sales and
profit objectives, customer service, human resources as it relates
to development and retention of team, payroll and operating
expenses, loss prevention and merchandise presentation. This role
is the first step in the transition from a single store
responsibility to a multi-store responsibility overseeing up to 2 -
3 additional stores that report directly to them.PRIMARY
RESPONSIBILITIES:--- Develop Store Managers to accomplish market /
district's objectives throughrecruitment, selection, coaching,
career and succession pathing, retention andmotivation.--- Ensure
attainment of sales, payroll, operating expenses and inventory
shortage goals for district.--- Meet or exceeds customer service
objectives with emphasis on store team coaching and follow-up.---
Ensures that merchandise is maintained to company standard, with
emphasis on allocation, presentation, restocking and recovery.---
Act as a liaison between stores and District or Regional
Manager.--- Help to set priorities and direction for market with
District Manager.--- Understand TH culture, ensures compliance with
the brands core values and operational standards.--- Convey
company's mission, vision, and strategic priorities.--- Additional
responsibilities as assigned by District Manager or Regional
Director.PEOPLE RESPONSIBILITIES:--- Ensure TH customer service
standards are being met and modeled.--- Adhere to Human Resources
standards following general practices, minimizing exceptions and
remaining objective.--- Recruit, selects, hires and develops
diverse management level talent for the Market.--- Fill open
positions with qualified candidates utilizing 30 days as goal -
maintaining a talent pool.--- Assess, develops, educates, mentors
and provides timely feedback and coaching on a regular and
consistent basis.--- Hold teams accountable for achievement of
results.--- Manage conflict.--- Empower and involves team in
decision making process while guiding process.--- Receptive to
feedback and fosters dialogue around solutions.--- Lead by taking
calculated risks and manages through change and adversity.---
Maintain confidentiality and meets own commitments.REVENUE
GENERATION RESPONSIBILITIES:--- Share vision and plans execution of
market / districts strategy in alignment with corporate, zone and
regional initiatives.--- Is responsible for setting and attaining
market sales and expense management goals.--- Responsible for
meeting payroll goals.--- Driving quantifiable performance (LY,
Plan, UPT, Conversion, Leverage, Inventory, Internal and External
Operational Assessments).--- Educating store teams on reports,
analysis of business trends and inventoryopportunities.--- Analyze
business reports consistently and develop strategy to maximize
financial performance.OPERATIONAL RESPONSIBILITIES:--- Prioritize
workflow through successful planning and time management.---
Understand and comply with all company policy, procedures and
operations.--- Maintain the highest level of security and safety
awareness within the stores.--- Responsible for maintenance of the
physical appearance and cleanliness of stores within market.---
Recognize problems, analyze causes, and generate alternatives and
solutions.--- Adhere to deadlines, conducts pilots and provides
pertinent feedback whennecessary.--- Track and check for compliance
of all company assigned training within the Market.--- Recommend
ideas to improve standards and processes.--- Demonstrate ability to
convey company expectations.VISUAL, BRAND AND PRODUCT MANAGEMENT
RESPONSIBILITIES:--- Ensure execution of all pricing strategies to
achieve gross margin goals.--- Ensure that all stores in the market
are merchandised according to visual guidelines; understands and
holds teams accountable to the standards that are outlined by the
store concept and the VMCS.--- Educate the teams on assessing
visual directives and substituting product asneeded; coaches teams
to drive sales opportunities through adjustments to product
placement.--- Communicate observations and opportunities regarding
quality control through proper channels.--- Partner when necessary
to manage store inventories.--- Ensure timely planning and
execution of store seasonal concept.--- Ensure all managers can
clearly articulate the company's brand positioning,--- Asks probing
questions.MARKET MANAGER POSITION REQUIREMENTS:--- Human
Resources:o Proven ability to network and maintain talent pool for
recruitment; select anddevelop store management teams; develop
bench strength; coach andcounsel; persuasively argue a point of
view without losing objectivity.--- Customer Service:o Ability to
function as a role model during all store visits, ensuring that
thecustomer remains the top priority; ability to respond in an
empathetic way when dealing with customer complaints or needs.---
Organization:o Ability to organize, delegate, prioritize, meet
deadlines, and hold teamaccountable and follow-up on all activities
within the market.--- Leadership:o Proven ability to challenge and
motivate management teams in anatmosphere of mutual respect by
supporting TH brand core values.--- Merchandising:o Knowledge of
visual standards and techniques; ability to implement andinterpret
according to store floor concept and VMCS principles and
standards.Able to individualize for stores as needed.---
Communication:o Demonstration of strong verbal and written
communication skills to corporateand direct reports; ability to
express and logically articulate point of view while reinforcing
company initiatives and values.--- Business Analysis:o Ability to
analyze business trends and function within payroll, shortage
andcontrollable expenses to maximize market performance and
profitability.--- Market Knowledge:o Ability to assess market,
share information with corporate and store teamsand translate into
an impact to overall market business. PVH Corp. or its subsidiary
("PVH") is an equal opportunity employer and considers all
applicants for employment on the basis of their individual
capabilities and qualifications, consistent with applicable law and
without regard to race, color, sex, gender identity or expression,
age, religion, creed, national origin, citizenship status, sexual
orientation, genetic information, physical or mental disability,
military status or any other characteristic protected under
federal, state or local law. In addition to complying with all
applicable laws, PVH also has a strong corporate commitment to
inclusion, diversity and to ensuring that all current and future
PVH associates are compensated solely on job-related factors such
as skill, ability, educational background, work quality, experience
and potential. To achieve these goals, across the United States and
its territories, PVH prohibits any PVH employee, agent or
representative from requesting or otherwise considering any job
applicant's current or prior wages, salary or other compensation
information in connection with the hiring process. Accordingly,
applicants are asked not to disclose this salary history
information to PVH
Keywords: Tommy Hilfiger, Evanston , Market Manager A, Hospitality & Tourism , Evanston, Illinois
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