Technical Account Manager

Company: ANSYS
Location: Evanston
Posted on: May 2, 2022

Job Description:

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Summary / Role Purpose

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand Ansys' footprint, plan and prioritize the necessary technical activities to achieve the account growth plan. These activities span positioning of all Ansys products and include co-ordination with presales, technical support, consulting, training, as well as interfacing with the Ansys development and marketing teams.

Key Duties and Responsibilities

• Establish a long term and sustainable relationship with the assigned accounts, by aligning Ansys' solutions with the client's key business initiatives; theTechnical Account Manageris viewed by the customer as their Single Point of contact for all technical activities
• Work collaboratively with the EAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity
• Advanced professional role, focus on select account(s), primary point of contact for all technical engagements, expertise in mapping customer technical requirements to Ansys solutions in an industry vertical
• Work with the EAM to leverage proper technical resources to assist in the effort to expand the Ansys footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
• Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
• Ensure a close connection between the team and Ansys Development for effective response to all defects and enhancement requests
• Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment
• Participate and contribute to field-factory interlock on Ansys product enhancement and competitive solution positioning
• Lead opportunity qualification & drive technical campaigns for complex engagements, advise on market sizing initiatives
• Lead account-based marketing strategy, drive technology deployment & adoption including partner solutions
  
  
  Minimum Education/Certification Requirements and Experience
  
  • Required education and degree type: BS or MS or PhD inMechanical/ Aerospace/Electrical Engineering or related field
  • Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Demonstrated understanding of Ansys products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Project a professional image and demonstrates business acumen, driven to succeed
  • Ability to travel domestically up to 25% of time
  • Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
  • Ability to handle multiple projects, technology exchange and solution interactions with large user groups within select enterprise account(s)
  • Team player with positive customer-oriented attitude, and have strong reasoning, and listening skills
  • Working knowledge of industrial and automotive simulation applications and techniques across the product development lifecycle
  • Ability to expand awareness into new simulation product lines and solutions as made available in the Ansys technology portfolio
    
    
    Preferred Qualifications and Skills
    
    • Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7
    • 4 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software
    • Ability to interact effectively with senior business managers and C-level executives
    • Ability to travel domestically up to 50% of time
    • Working knowledge of industrial (heavy equipment) and automotive vertical based solutions and domain knowledge
      
      
      CULTURE AND VALUES
      Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs - guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
      
      • Customer focus
      • Results and Accountability
      • Innovation
      • Transparency and Integrity
      • Mastery
      • Inclusiveness
      • Sense of urgency
      • Collaboration and Teamwork
        
        
        WORKING AT ANSYS
        At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions. With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on. Because at Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished". It's about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
        
        At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
        Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
        
        Ansys is an S&P 500 company and a component of the NASDAQ-100.
        
        For more information, please visit us at www.ansys.com
        
        Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
        
        Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
        
        Nearest Major Market: Chicago

Keywords: ANSYS, Evanston , Technical Account Manager, IT / Software / Systems , Evanston, Illinois