Community Technology Engineer
Company: Covenant Living Communities
Location: Skokie
Posted on: April 30, 2024
Job Description:
We Are Inspired to Serve. Join us!The Community Technology
Engineer is an advanced technical professional - with a customer
service orientation - who can effectively provide a broad range of
services, both directly to the end-user community as act as a
representative of the central office IT team to the community. The
Field Support Engineer is responsible for providing leading edge
technology solutions as well as comprehensive IT management of both
hardware and software (PC desktops, laptops, printers, application
software, etc) at a field location. They lead and manage facility
and industry related technologies such as IP based security
systems, telephony, time keeping, advanced networking, WiFi, AV and
other technologies (nurse call system, mobile phones, etc). Each
community utilizes a wide array of technologies that requires a
broad skill set to manage multiple types of technologies as well as
numerous ongoing advances in innovative technology solutions and
implementation.Lead campus wide technology efforts as the on-site
technology leader.
- Responsible for high impact, end-to-end ownership of all
technologies on campus.
- Generate ideas to solve business problems using technology and
create business plans for technology solutions.
- Propose and deploy approved technology solutions, as well as
providing ongoing troubleshooting and maintenance.
- Represent IT on Campus Leadership Team and participate at
leadership team level.
- Represent Campus needs to corporate IT team.
- Manage vendor relationships, contracts, and service level
performance.
- Create exceptional customer experience, through driving
problems to a successful outcome for the users. Manage customer
satisfaction metrics and any associated plans of correction.
- Anticipate problems and create mitigation plans.
- Manage the day to day work order flow of the IT related issues
of the local community.
- Preparing written and verbal reports of activity and issues for
IT management.
- Create and document local IT related policies and
procedures.
- Manage IT expense budget and identify areas for cost
optimization. Deploy action plans.Lead technology solutions and
provide user services for staff.
- Provide all levels and types of direct user support and
services.
- Execute training for users and manage compliance to training
requirements, such as Cybersecurity training.
- Perform all levels of troubleshooting and drive issues to
resolution.
- Provide facility wide AV support. Implement and deploy new AV
standards.
- Deploy equipment as neededLead technology solutions and provide
user services for residents.
- Provide all levels and types of direct resident support and
services.
- Support WiFi and network solutions in resident homes.
- Deploy, troubleshoot, and maintain innovative technologies for
residents such as the resident portal, mass communication
solutions, and Amazon Alexa type devices.
- Partner with facilities team to deploy required equipment or
act as escalation point for resident home services.
- Respond to service calls from residents. Track calls and the
associated revenue generated.
- Lead technology classes for residents.Lead networking solutions
and network infrastructure for all facilities on campus.
- Deploy, administer, and maintain campus wireless network
infrastructure.
- Manage switch operations.Project Management.
- Complete inventory and budgeting as needed to facilitate proper
project planning.
- Manage location specific project schedules and
executionEDUCATION AND WORK EXPERIENCE:Required Degree: High School
DiplomaPreferred Degree: Bachelor's degree in Information
Technology or related fieldCertificate(s):
- Network A+ Certification preferred
- A+ Certification requiredExperience:
- 5+ years related experience, in a technical IT services
position
- Experience in managing vendor relationships, contracts, and
service level expectations
- Project management experience is preferred
- Experience working in a senior living facility or with older
adults is preferredKNOWLEDGE, SKILLS AND ABILITY:
- Substantial knowledge of PC hardware, Windows OS's, printers,
Citrix and advanced networking.
- Advanced technology abilities to work effectively with a wide
range of equipment and technologies.
- Advanced networking abilities.
- Ability to keep up with trends, changing technologies, and best
practices, and effectively implement ever changing new
technologies.
- Excellent customer service skills and a desire to maximize
customer satisfaction.
- Ability to work independently with minimal direct
oversight.
- Ability to effectively complete required documentation
activities.
- Ability to drive successful results, from conception to
conclusion. Ability to own responsibilities from start to
finish.
- Ability to become a subject matter expert in one or more
technical areas and be able to share that skill to develop other IT
staff.PHYSICAL REQUIREMENTS:
- Mobility within the facility, along with mobility to other
buildings within the same campus.
- Ability to bend, kneel, climb, and stoop.
- Ability to lift up to 50 lbs.
- Ability to physically move and install equipment.
- Ability to use the telephone, computer and keyboard, printer
and other office equipment.For full time employees, we offer a
generous benefits package that includes:
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Paid Time Off (PTO) & six paid holidays
- 403(b) with a 3% employer match
- Fitness center use at most facilities.
- Various voluntary benefits:
- Life, AD&D
- Tuition assistance and scholarships
- Employee assistance program
- Legal services, home/auto insurance, discount purchasing
program
- Pet InsuranceFor more information about Covenant Living and
CovenantCare at Home, please visit or .Covenant Living and
CovenantCare at Homeare equal opportunity employers. All qualified
applicants will receive consideration for employment without regard
to race, color, sex, sexual orientation, gender identity or
expression, religion, national origin or ancestry, age, disability,
marital status, pregnancy, protected veteran status, protected
genetic information, or any other characteristics protected by
local laws, regulations, or ordinances.
Keywords: Covenant Living Communities, Evanston , Community Technology Engineer, IT / Software / Systems , Skokie, Illinois
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