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Technical Account Specialist

Company: ANSYS
Location: Evanston
Posted on: May 1, 2021

Job Description:

Ansys is the global leader in engineering simulation. We empower the world's most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

SUMMARY
The Technical Account Specialist (TAS) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAS works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand ANSYS' footprint, plan and prioritize the necessary technical activities to achieve the account growth plan. These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams. Activities are executed by the appropriate teams aligned with the activity.

RESPONSIBILITIES

  • Establish a long term and sustainable relationship with the assigned accounts, in the Aerospace & Defense market segment, by aligning ANSYS' solutions with the client's key business initiatives; the Technical Account Specialist is viewed by the customer as their Single Point of contact for all technical activities
  • Work collaboratively with the EAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity
  • Focus on select account(s) acting as the primary point of contact for all technical engagements
  • Demonstrate expertise in mapping customer technical requirements to ANSYS solutions in an industry vertical
  • Work with the EAM to leverage proper technical resources to assist in the effort to expand the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
  • Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
  • Ensure a close connection between the team and ANSYS Development for effective response to all defects and enhancement requests
  • Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment
  • Participate and contributes to field-factory interlock on ANSYS product enhancement and competitive solution positioning


MINIMUM QUALIFICATIONS
  • BS or MS or PhD in Mechanical/ Aerospace/Electrical Engineering or related field
  • Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
  • Engineering expertise in Aerospace vertical (industry) domain with knowledge / awareness of industry working committees
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Ability to travel domestically up to 25% of time
  • Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites


PREFERRED QUALIFICATIONS
  • Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
  • 2 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software
  • Ability to interact effectively with senior business managers and C-level executives
  • Demonstrated experience in applying simulation (FEA/CFD/Electromagnetics) techniques in engineering design process at various stages of product development


ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world's most challenging engineering problems. Our ONE Ansys culture has at its core:
  • Customer Focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of Urgency
  • Collaboration and Teamwork


ENGINEERING YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 - finalist, and America's Most Responsible Companies.

For more information, please visit us at www.ansys.com

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

#LI-REMOTE

Nearest Major Market: Des Moines

Keywords: ANSYS, Evanston , Technical Account Specialist, Other , Evanston, Illinois

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