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User Experience Specialist

Company: UL
Location: Evanston
Posted on: November 12, 2021

Job Description:

General – Green Earth – Safer World

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

The User Experience Designer guides the team through user-centered design activities, blending business & user goals to create the ideal user experience. A strong desire to contribute in all areas of UI is what sets you apart from others.  The UX Designer documents this process and is responsible for the final information structure.




  • UX Research
    • Discovers user’s needs through user research (remote or local), using as appropriate ethnographic research, user interviews, questionnaires and user feedback.
    • Discover business needs working with product owners, stakeholders, and domain research
    • Balance user requirements against business requirements
    • Produce intermediate deliverables including Personas, Scenarios
    • Understand underlying reasons for feature requests and recommend alternative approaches to achieve the goals identified, as appropriate
  • Interaction Design
    • Design overall workflow and detailed components as required to support scenarios
    • Design information architecture, including navigation structure
    • Explain design decisions with reference to research findings
  • Interface Design
    • Produce low and high-fidelity mockups, sitemaps, data visualizations
    • Use appropriate design standards where such exist, and help define standards where none currently exist
  • Collaborate with
    • Product owners to guide design during specification phase, and to plan rollout of design changes
    • Development teams to understand technical limitations and support development decisions which impact design quality
    • Customer support to discover end-user issues
    • Clients to understand their needs more clearly
    • End users to understand how they do their work and how a system might fit into their environment
  • Post-implementation
    • Validate user interface using techniques including usability testing and carry out remedial design
  • General
    • Guide the product towards a coherent, consistent user experience
    • Contribute to the development of design standards
    • Help build UX awareness in non-UX members of the team
    • Champion UX and help the entire UI team achieve their goals.
    • Effectively sets priorities to work efficiently and manage one’s time.


BS or higher degree in interaction design, human factors engineering, visual design, graphic design, or a related field.

  • 2+ years working in user experience design.
  • Exceptional conceptual and visual design skills.
  • Highly organized, strong attention to detail, excellent verbal and written communication skills.
  • Capable of working within a team in a full development life cycle.
  • Experience with usability engineering in the medical and/or healthcare industry is a major plus
  • Well-versed in web standards such as HTML, CSS, and JavaScript as well as browser capabilities.
  • Extensive experience with JavaScript libraries/frameworks/platforms (e.g., jQuery, React, Node).
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law. 

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.   
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.   
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.   
  • Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.   
  • Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit UL.com. 

Keywords: UL, Evanston , User Experience Specialist, Other , Evanston, Illinois

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