Lead Front Desk Associate (Gym/Nonprofit) - weekdays 1pm-6pm
Company: McGaw YMCA
Posted on: November 19, 2021
We are committed to the health and safety of our employees,
members, program participants, and those most vulnerable. If hired
by the McGaw YMCA, you will be required to provide proof of being
fully vaccinated against COVID-19 no later than 10/18/2021 or your
start date, whichever occurs later, unless an accommodation for a
disability or sincerely held religious belief is granted.
Preferred Availability: Multiple weekdays from 1pm-6pm
Under the direction of the Member Experience Manager, the Member
Relations Associate handles daily operations in Member Relations,
including membership sales and updates, greeting and welcoming all,
scanning cards, tours to potential members, class registration,
filing, general data entry, and overnight security. They will be
the daily point of contact for members, determining their needs and
offering solutions to meet these needs. They will be responsible
for providing a high level of customer service to Y members,
program participants and guest.
Relationships: Building relationships is the primary purpose of
every job within the McGaw YMCA. We strive to create and maintain a
friendly, welcoming environment for all members, volunteers,
donors, guests, and staff.
Culture of cleanliness: Each of us represents "management" to our
members. If I see a mess I will clean it up. I will take ownership
of the problem, and not pass it to someone else.
Top Performance Objectives:
Model the Staff Promise at all times
Show up, Smile & Say Hello
Meet, Greet, & Make Welcome
See it, Own it, & Resolve it
Stay Positive, Enthusiastic, & Say Thanks!
And then do it again tomorrow---
Complete follow-up duties as they relate to acquisition,
conversion, and retention.
Cash Management POS transactions.
Maintenance of cleanliness
Member Satisfaction and Retention
Safety and Security
Be versed and adhere to McGaw emergency procedures.
Respond and follow through to safety and security concerns as they
Ensure the security and confidentiality of member and staff
Gather and record member data in member profiles.
Facilitate member to member engagement.
Provides information and assistance related to membership rates,
programs, services, scholarships and other Y amenities.
Prepares member records and issues membership ID cards and handles
all registration/enrollment transactions.
Assist Membership Manager with membership business and
Perform additional tasks and projects as assigned by the Director
of Member Relations
Wellness Center Desk
Perform point of sale and Program registration transactions
Perform MindBody Online bookings
Perform walk through of Wellness Center/PWC/Racquetball
Follow up member calls- for massage and orientation appointments,
as well as PT clients who have low sessions remaining.
Checking in and out of equipment
Perform daily maintenance in Wellness area.
Maintain desk supplies(ie appointment cards)
Maintain TV schedule
Maintain machine numbers and sign up board
Assess equipment repair needs and maintain equipment repair
Support the YMCA's commitment to child abuse prevention by:
Reporting any items that may provide a health or safety hazard to
staff, members or guests to the maintenance staff.
Greeting all guests as they enter the facility and adhere to
sign-in/out, guest, visitor, monitoring youth in the facility and
other relevant policies and procedures. Report any suspicious
behavior and violations of policy andprocedures to your
Completing all child abuse prevention training as required.
Supporting the YMCA's mission and center operations as needed.
Preferred that candidates are able to work a variety of hours
including early morning, evening and weekends.
Must be able to work a minimum of 15 hours per week with a minimum
or 4 hour shifts
Job Type: Part-time
Pay: $16.00 per hour
Monday to Friday
In 4-5 sentences, please share why you are interested in working at
the McGaw YMCA.
We will email screening questions to all applicants to determine if
an interview would be appropriate. Please type your best email
High school or equivalent (Required)
Customer Service: 5 years (Required)
Work Location: One location
Keywords: McGaw YMCA, Evanston , Lead Front Desk Associate (Gym/Nonprofit) - weekdays 1pm-6pm, Other , Evanston, Illinois
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