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Lead Front Desk Associate (Gym/Nonprofit) - weekdays 1pm-6pm

Company: McGaw YMCA
Location: Evanston
Posted on: November 19, 2021

Job Description:

We are committed to the health and safety of our employees, members, program participants, and those most vulnerable. If hired by the McGaw YMCA, you will be required to provide proof of being fully vaccinated against COVID-19 no later than 10/18/2021 or your start date, whichever occurs later, unless an accommodation for a disability or sincerely held religious belief is granted.

Preferred Availability: Multiple weekdays from 1pm-6pm


Under the direction of the Member Experience Manager, the Member Relations Associate handles daily operations in Member Relations, including membership sales and updates, greeting and welcoming all, scanning cards, tours to potential members, class registration, filing, general data entry, and overnight security. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.


Relationships: Building relationships is the primary purpose of every job within the McGaw YMCA. We strive to create and maintain a friendly, welcoming environment for all members, volunteers, donors, guests, and staff.

Culture of cleanliness: Each of us represents "management" to our members. If I see a mess I will clean it up. I will take ownership of the problem, and not pass it to someone else.

Top Performance Objectives:

1.Staff Promise:
Model the Staff Promise at all times
Show up, Smile & Say Hello
Meet, Greet, & Make Welcome
See it, Own it, & Resolve it
Stay Positive, Enthusiastic, & Say Thanks!
And then do it again tomorrow---
Interpersonal skills
Complete follow-up duties as they relate to acquisition, conversion, and retention.
Daily Operations
Cash Management POS transactions.
Maintenance of cleanliness
Switchboard operations
Member Satisfaction and Retention
Program Support
Safety and Security
Be versed and adhere to McGaw emergency procedures.
Respond and follow through to safety and security concerns as they arise.
Ensure the security and confidentiality of member and staff info.
Gather and record member data in member profiles.
Facilitate member to member engagement.
Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
Prepares member records and issues membership ID cards and handles all registration/enrollment transactions.
Assist Membership Manager with membership business and administrative tasks.
Perform additional tasks and projects as assigned by the Director of Member Relations
Wellness Center Desk
Perform point of sale and Program registration transactions
Perform MindBody Online bookings
Perform walk through of Wellness Center/PWC/Racquetball Courts/Track/Freeweight area
Follow up member calls- for massage and orientation appointments, as well as PT clients who have low sessions remaining.
Checking in and out of equipment
Perform daily maintenance in Wellness area.
Maintain desk supplies(ie appointment cards)
Maintain TV schedule
Check Voicemail
Maintain machine numbers and sign up board
Assess equipment repair needs and maintain equipment repair records
Support the YMCA's commitment to child abuse prevention by:
Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy andprocedures to your supervisor.
Completing all child abuse prevention training as required.
Supporting the YMCA's mission and center operations as needed.
Preferred that candidates are able to work a variety of hours including early morning, evening and weekends.
Must be able to work a minimum of 15 hours per week with a minimum or 4 hour shifts
Job Type: Part-time

Pay: $16.00 per hour

Employee discount
Day shift
Monday to Friday
Application Question(s):
In 4-5 sentences, please share why you are interested in working at the McGaw YMCA.
We will email screening questions to all applicants to determine if an interview would be appropriate. Please type your best email address here:
High school or equivalent (Required)
Customer Service: 5 years (Required)
Work Location:
One location
Work Remotely:
Work Location: One location

Keywords: McGaw YMCA, Evanston , Lead Front Desk Associate (Gym/Nonprofit) - weekdays 1pm-6pm, Other , Evanston, Illinois

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