Teller

Company: Byline Bank.
Location: Evanston
Posted on: January 16, 2023

Job Description:

Job DescriptionPosition DescriptionTitle: TellerGrade: 01Division: Retail BankingJob Code: RET405Reports To: Teller SupervisorFLSA Status: Non-ExemptObjective of Position: The Teller is responsible for interacting with customers and delivering a high level of customer service by processing customer transactions. Duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings. Byline Bank Tellers are expected to periodically travel to other branch locations to help with staffing coverage. Tellers are expected to demonstrate scheduling flexibility, demonstrate an openness to new ideas and identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.Duties and responsibilities: Customer Service Adheres to service standards/expectations.Answers branch phone/electronic inquiries according to etiquette standards for the Bank.Provides service to all customers and prospective customers, following the Banks service standards and guidelines.Maintains positive interpersonal relationships with customers and employees.Sales Meets or exceeds monthly sales production goals for products and services as assigned by manager.Demonstrates in-depth product and services knowledge.Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits. Identifies and refers business regularly. Operational Responsibilities Organizes and balances cash drawer daily and adheres to the cash limit policy and usage procedures.Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, travelers checks, cash advances, etc.Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.All other duties as assigned. Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Qualifications:High School Degree or GED requiredExcellent customer service and oral communication skills Previous cash handling and/or Teller experience preferredPrevious retail experience preferredMust be able to lift 30 poundsBilingual and biliterate in Spanish/English or Polish/English preferred for select locationsStrong knowledge of Microsoft Office preferredPHYSICAL DEMANDS/WORK ENVIRONMENT:Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.by Jobble

Keywords: Byline Bank., Evanston , Teller, Other , Evanston, Illinois