Customer Service Representative

Company: MNI
Location: Evanston
Posted on: March 18, 2023

Job Description:

Job Description Established Evanston business media company seeking a Full-Time Customer Service Representative to provide general administrative support, including answering phones, providing information to customers, and processing orders. Duties include handling inbound customer service inquiries in a friendly, team-based atmosphere, processing orders, payments, responding to shipping inquires, handling questions, concerns, and resolving any emerging problems with patience and professionalism. The ideal candidate is someone who is detailed oriented, motivated, has excellent people skills, and the willingness to go the extra mile to deliver outstanding customer service experience. This position is full time in the office and requires someone who is dedicated and punctual. The Customer Service Representative will work 37.5-40 hours/week, M-F, daytime in the office hours only. MNI is an equal opportunity employer. Applicant must have the correct documentation to work in the U.S. without requiring sponsorship. Principals only, no recruiters or consultants. Local inquiries only. Candidates must possess excellent verbal communication skills and be comfortable in an inbound and outbound calling environment. Our customers are very important to us and our goal is to offer superb service. Excellent customer service is a priority in this position, and we are seeking candidates who excel at handling calls with courtesy and patience. Requirements include:

• High school diploma or equivalent
• Excellent communication skills, verbal and written.
• Excellent analytical and problem- solving skills
• Proactive listening skills
• Ability to multi -task, prioritize, and manage time effectively.
• Ability to execute tasks with high degree of accuracy and attention to detail
• Ability to work in team seating
• Some Customer Service experience (will train the right candidate).
• Typing/Data Entry Skills Benefits include:
  • Full Medical and Dental Insurance
  • Supplemental Insurance
  • Transportation Benefit
  • 401-K Retirement Plan
  • Paid Holiday and Vacation Company Description MNI is a small, family-owned company that treats its employees like family. We offer a fun, laid-back environment with business casual dress attire. Our 80 employees work both in our Evanston office and remotely, and the owner is here and accessible every day. We are conveniently located close to both the CTA and Metra stations. Theres a reason why so many employees have been here for decades! by Jobble

Keywords: MNI, Evanston , Customer Service Representative, Other , Evanston, Illinois