Residential & Crisis Support Specialist (Back-up Overnight)
Company: YWCA Evanston North Shore
Location: Evanston
Posted on: September 26, 2024
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Job Description:
Description:This position is located in Evanston, Illinois. The
Residential and Crisis Support Specialist, as a member of a larger
domestic violence team, is the primary on-site position that helps
maintain a safe and supportive residential environment and offers
critical support to callers of the 24-hour crisis line. The
position proactively builds supportive relationships with
residents, role models appropriate behaviors and boundaries,
implements residential policies and procedures and collaborates
with team members and management to identify and proactively
communicate areas for improvement. Crisis line tasks include
assessing caller needs, conducting safety planning, screening for
shelter eligibility, providing emotional support as needed, and
referring callers to critical resources.This position provides
coverage for designated shifts, including days, evenings, weekends,
holidays, and overnights, to help ensure coverage 24/7.
Additionally, the position ensures emergency call-back coverage by
picking up a minimum of 6 comparable shifts per year. This position
is integral to creating a warm, welcoming, and trauma-informed
space for all.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESResidential
Support (40%)According to protocol, compassionately welcomes new
shelter residents and sensitively guides them through the resident
directed in-take process.Warmly and proactively engages residents
in a manner that reinforces our trauma-informed principles and
builds a supportive space.Takes every opportunity to provide
supportive comments that recognize the successes and strengths of
residents.Provides information and resource referrals to residents
as needed.Champions the principles and practices of trauma-informed
care in all interactions with residents.Responds to resident
questions and reinforce critical safety guidelines and resident
rights and responsibilities as needed.Distribute needed supplies to
residents.Assists residents in navigating in-house conflicts,
refers residents to client advocates as needed, and role models
healthy boundaries, self-awareness, and self-care.Overnight and on
weekends, independently assesses security needs and calls police
when serious safety issues arise.Overnight and on weekends,
exercises discretion to assess serious safety violations that
necessitate the need for emergency discharge and conducts the
discharge process in accordance with agency protocol.Full-time and
part-time employees in this position must accept a minimum of 6
unscheduled, comparable call-back shifts per year as a condition of
employment, provided those shifts are available. Back-up positions
are required to accept a minimum of 2 shifts a month as a condition
of employment, provided there are sufficient shifts offered.Crisis
Line (35%)Responds to callers on the 24-hour crisis line, providing
crisis intervention, safety planning, emotional support,
information about legal rights and options, information about
domestic violence, and referrals, and appropriately documents all
calls in the online case management system.Screens for shelter
eligibility and makes arrival arrangements with eligible
callers.Schedules clients seeking walk-in counseling and complete
any backup documentation.Updates shelter status in Salesforce to
ensure accurate occupancy information for team members.Maintains
accurate notations and reviews them to stay updated on shelter
issues.Record Keeping and Quality Management (10%)Keeps accurate
service documentation, including narratives, phone and
supplementary intakes, contact book, accident report forms, etc.,
ensuring timely entry into Salesforce.Timely and proactive
submission of issues or concerns related to operations, facility,
or client needs according to protocol.Reviews shelter,
departmental, and organizational communication frequently.Maintains
timely and accurate timesheets and other forms or documents as
directed.Attends a monthly team meeting to share concerns, build
community, acquire information, and discuss case issues.Facility
Support (10%)Assists in maintaining a clean, safe, and orderly
environment by conducting walk-throughs as scheduled, promptly
reporting security or maintenance issues, and carrying out cleaning
duties if needed.Reports to the Residential Services Coordinator
when food and other supplies are running low and in need of
restocking.Assists in supporting shelter food program by ensuring
the kitchen remains in compliance with health and food sanitation
regulations by conducting walk-throughs, assisting in cleaning
tasks if needed, reporting issues to the Residential Services
Coordinator, and conducts meal preparation on a limited
basis.Conducts relocation room checks per agency protocol and
reports issues to the Residential Services Coordinator.Ensures
compliance with emergency evacuation protocol as needed.Maintains a
secure facility by adhering to related protocols.Supports
volunteers providing assistance or services to shelter
residents.ADDITIONAL DUTIES (5%)Attends staff trainings and
participates in agency committees.Pursues professional
developmentUnderstands and adheres to all YWCA Evanston/North Shore
procedures and policies as well as YWCA Employee Handbook.Performs
other duties as assigned by management.An individual in this
position must be able to successfully perform the essential duties
and responsibilities listed above. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions of this position.Requirements:MINIMUM
QUALIFICATIONSEducation: High School diploma or
equivalent.Experience and/or Training: At least 1 year experience
working with children, youth, adults, and families who are in
crisis situations and/or have experienced domestic
violence.Licenses/Certificates: Successful completion of the
Illinois 40-Hour Domestic Violence Training Certificate within 60
days of employment First Aid/CPR within 6 months of employment
Successful completion of the online Serv Safe Manager Certification
within 30 days of hireTechnology/Equipment: Intermediate
proficiency in the Microsoft Office SuitePREFERRED
QUALIFICATIONSEducation: Bachelor's degree in social work,
counseling, psychology or related field.Experience and/or
Training:2-3 years experience working with children, youth, adults,
and families on issues related to domestic/intimate partner/family
violence and offering support to individuals who have experienced
trauma.Experience working in residential settings.Experience in
crisis intervention and conflict resolution.Experience submitting
reporting documentation and completing intake paperwork.Experience
administering and evaluating key program
metrics.Licenses/Certificates: Illinois 40-Hour Domestic Violence
Training Certificate.Language: Fluency in Spanish or other
languages.Technology/Equipment: Beginner proficiency with online
case management systemsPHYSICAL AND MENTAL DEMANDS Weekends
required. Tolerance of prolonged and continuous stationary periods
at a desk/computer Occasionally required to stand, walk, climb
stairs, reach with hands and arms, and reach above shoulders.
Occasionally required to push, pull, lift and/or move up to 15
pounds. Must be able to move about the facility. Must be able to
operate controls for computers and other equipment.The mental and
physical requirements described here represent those that must be
met by an individual to successfully perform the essential
functions of this position.WORKING ENVIRONMENT Employee may be
required to share office space Employee may be required to work
from home Employee will frequently have meetings or work in other
buildingsThe work environment characteristics described here
represent those an individual encounters while performing the
essential functions of this position. *Note: YWCA is committed to
pay range transparency. Candidates are offered compensation based
on how their qualifications meet those of the
position.PM22Compensation details: 23.58-24.6 Hourly
WagePI18cb3001ac62-25660-35653282
Keywords: YWCA Evanston North Shore, Evanston , Residential & Crisis Support Specialist (Back-up Overnight), Other , Evanston, Illinois
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