Customer Service Rep - Hybrid
Company: Infinity Consulting Solutions
Location: Evanston
Posted on: March 18, 2023
Job Description:
-- -- -- Key Areas of Responsibility:--
- --
- -- -- -- Customer Order Management - which includes but is not
limited to order entry, confirming of order detail accuracy, stock
allocation, minimum order quantity monitoring, off invoice
promotion maintenance-- -- --
- -- -- -- Aging Stock Order Management - work with the supply
chain team, sales team, and discount retailers to ensure aging
stock is shipped on designated POs, initiating and coordinating
donation opportunities-- -- --
- -- -- -- Internal sample request orders - manage and coordinate
marketing and sales sample requests-- -- --
- -- -- -- Responsible for supporting, managing
requests/problems, and inquiries for specified accounts-- --
--
- -- -- -- Liaising with 3rd party warehouses, brokers and
logistics personnel to handle and resolve customer issues-- --
--
- -- -- -- Overage, shortage, and damage/deduction management for
set accounts-- -- --
- -- -- -- Process Customer Return to stocks-- -- --
- -- -- -- Process Customer Price only credits-- -- --
- -- -- -- Process Customer Price only debits-- -- --
- -- -- -- Provide supporting documents to initiate carrier
claims for damaged or lost product-- -- --
- -- -- -- Assist Inventory Analyst in resolving inventory
reconciliation issues-- -- --
- -- -- -- Provide backup support for other Customer Service
Representatives-- -- --
- -- -- -- Participate in Weekly Supply Chain Review Meetings--
-- --
--
-- -- -- Key Requirements:-- --
- --
- -- -- -- At least 1 year of experience in customer service --
-- --
- -- -- -- Customer Service mindset - goes above and beyond
customer expectations and anticipates customer's needs-- --
--
- -- -- -- Experience in a consumer-packaged goods environment is
an advantage -- -- --
- -- -- -- Ability to manage multiple priorities-- -- --
- -- -- -- Effective and clear communicator-- -- --
- -- -- -- Attention to detail-- -- --
- -- -- -- Proactive and resourceful problem solver-- --
--
- -- -- -- Ability to work closely within a team environment, as
well as work individually, with little supervision-- -- --
- -- -- -- Degree of proficiency in Microsoft Office applications
(Excel, Word, Outlook, and Internet Explorer)-- -- --
- -- -- -- Associate degree with a focus in business or
communications preferred-- -- --
--
-- -- Salary between $45-50k + 5% Bonus-- --
-- About Infinity Consulting Solutions--
At Infinity Consulting Solutions our mission is to cultivate
successful long-term relationships with candidates and clients
matching the right candidate with the right client. We believe
technology cannot replace the real personal relationships we
cultivate. We reject the notion that technology alone is the answer
to staffing which is why our successful partnerships rely on
collaboration NOT automation. ICS has been providing flexible
staffing solutions for over 20 years in Information Technology,
Compliance, Accounting / Finance, and Corporate Support. Our
staffing solutions include Contract, Temp to Perm, and Permanent
Placement.--
ICS is an Equal Opportunity Employer.-- --
*W2 employees of ICS are offered comprehensive benefits including
health, dental, and vision.
Keywords: Infinity Consulting Solutions, Evanston , Customer Service Rep - Hybrid, Sales , Evanston, Illinois
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